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FAQ

Frequently asked questions

Billing & Pricing

Payments Accepted

  • Check

  • E-Transfer

  • Cash

Cancellation Policy

Windows & Gutters

  • 24-Hour Notice Required: To avoid any cancellation fees, please notify us at least 24 hours before your scheduled service.

  • Cancellation After 24 Hours: If you cancel less than 24 hours in advance, a cancellation fee will apply.​

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Christmas Lights

  • 50% Upfront Payment: When booking, a 50% deposit is required to secure your installation date.

  • Material Orders: We hold off placing orders for materials for 7 days after your deposit.

  • Cancellation Within 7 Days: If you cancel within this period, your deposit will be fully refunded.

  • Cancellation After 7 Days: Once materials are ordered, the deposit is non-refundable.

Satisfaction Guarantee

At Horizon BrightWorks, we’re not just here to complete a job we’re here to change how people experience home services. Your satisfaction is at the heart of everything we do. Whether it’s sparkling windows, clean gutters, or stunning holiday lights, we stand behind every service. If you’re not completely happy, we’ll make it right. We believe home service should be professional, reliable, and even enjoyable.

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